Large not-for-profit Health Care

A not-for-profit health system with 120+ sites was processing invoices in two places at once, with no central visibility into accounts, contracts, or which locations were actually being billed. Valicom rebuilt the entire picture vendor by vendor, recovering $394,910 in one-time credits and implementing $730,096 in annual savings across the full telecom estate. When someone finally owned the whole picture, the numbers spoke for themselves.

Case study overview

The organization, a not-for-profit health system headquartered in the Mid-South, carried an annual telecom spend of roughly $5 million. Invoices were being processed by HQ accounts payable while individual sites also received and paid vendors separately. The result: no central visibility into accounts, inventory, contracts, contract expirations, or which locations were actually being billed. Real money was leaking, and nobody owned the whole picture.

Valicom led a meticulous, expert review across every vendor, every site, and every contract, turning a fragmented TEM environment into a single, governed source of truth.

Vendor portal & contract access

Established access to invoice copies, contracts, tax-exemption forms, and the active site list across every carrier.

Contractual billing remediation

Identified contractual billing issues and worked with vendors to fix and credit; pursued credits on services billing early.

Disconnect & technology refresh

Tracked disconnect orders, retired old technology and unused circuits, and migrated services to current technology for savings.

Contract & tax review

Renegotiated services in or near renewal windows after benchmarking; corrected improper tax application and wrongful ETFs.

Customer profile

Results

From fragmented to governed: a single source of truth, contracts mapped to their renewal windows, and a repeatable audit framework left in place.