Fully Managed TelecomExpense ManagementServices for Enterprises

What’s Included in Our Telecom Expense Management Services

• Complete invoice processing

  From receipt to payment, with human validation ensuring accuracy beyond what automation can achieve

• Inventory management & optimization

  Real-time tracking across all technology investments with expert analysis

• Contract compliance monitoring

  Vigilant oversight ensuring vendors deliver on promised terms and conditions

• Discrepancy identification & resolution

  Expert analysts identify billing errors that automated systems can miss

• Cost allocation & reporting

  Streamlined workflows that transform complex data into actionable insights

• Vendor management & negotiation

  Leverage our expertise as telecom managed service providers and our vendor-neutral position for optimal contract terms

• Issue management

  Engage vendors, record and monitor cost reduction efforts that impact your bottom line

• Technology lifecycle management

  Strategic planning and implementation for evolving technology needs

• 01What does a TEM provider do on a day to day basis?

  A TEM provider manages the entire lifecycle of your telecom environment on an ongoing basis. Each day, the team ingests and audits carrier invoices, compares charges to contracts and inventory, and flags variances and billing errors for dispute & credit recovery. They maintain an accurate inventory of services and devices, monitor usage patterns, and identify optimization and disconnect opportunities. This continuous work reduces costs, improves visibility, and removes the management burden from internal staff.

• 02How can Valicom, as a TEM provider, reduce telecom costs?

  First and most importantly, we establish complete inventory visibility. You cannot save money on what you can’t see, so we build a centralized, accurate inventory of every asset you own, from mobile devices and wireline circuits to cloud licenses. This foundation allows us to immediately identify and eliminate zombie services (active billing for unused lines) and redundant infrastructure that often goes unnoticed in complex environments.

• 03Does Valicom offer ongoing TEM support and customer service?

  Absolutely. We pride ourselves on providing exceptional white-glove, ongoing customer support. Every single client is assigned to a dedicated account manager who serves as your primary point of contact for any questions or needs. Our team acts as an extension of your team, and we are committed to providing responsive, expert support to ensure your continued success throughout the life of our mutual engagement. We make it a priority to understand your service requirements that are unique to your network and can customize AP/billing deliverables as needed. Our dedicated team typically meets with each client on a biweekly basis and has regular correspondence by email, phone, or whatever method is easiest for you.

• 04How much internal time is required from our team to work with Valicom?

  We aim to minimize your effort significantly. In our “managed service” model, Valicom handles the time-consuming tasks: data entry, auditing, and sitting on hold with carriers. Your team’s role shifts from “doer” to “approver.” You will likely spend just a few hours a month reviewing our findings and approving optimizations, rather than days digging through piles of paper bills and spreadsheets.

• 05What makes Valicom different from other telecom services providers?

  Valicom combines powerful technology with personalized, white-glove service. Our team works as an extension of yours, managing the day-to-day details and going the extra mile when you need it. We tailor the right solution for each client, adapting our processes and reporting to fit your business. Valicom has provided TEM services for over 35 years, making us one of the longest-tenured TEM providers in the industry. We remain vendor-neutral, so our recommendations are based on what’s best for the client, not on carrier relationships. You get the visibility and control you need without having to manage the TEM platform yourself.

• 06What is included in telecom expense management services?

  Valicom’s telecom expense management services cover the full telecom lifecycle: invoice processing and auditing, billing dispute and credit recovery, vendor bill payment, cost allocation, inventory management, MACD order management, usage optimization and reporting. Every client gets a dedicated account team and access to Clearview TEM software.

• 07How are managed TEM services priced?

  Pricing depends on the size and complexity of your telecom environment, including the number of carriers, invoices, locations and devices. Valicom provides a custom quote after reviewing your environment, so you only pay for the scope your organization needs.

• 08Should we outsource telecom expense management or manage it in-house?

  Managing TEM in-house requires dedicated staff, software and carrier expertise to audit invoices, track inventory and dispute errors. Outsourcing to a TEM provider gives you that expertise and technology without adding headcount, and your team’s role shifts from doing the work to approving recommendations. Organizations with multiple carriers, locations or a large mobile fleet typically benefit most from outsourcing.