Proactive + responsivetelecom invoicemanagement

Uncover hidden savings with our human-augmented audit process

← Cost recovery

Our comprehensive audit process goes beyond automated check, combining human-augmented expertise with deep industry insight to reveal both cost recovery opportunities and forward-looking strategies for optimization.

Forward-looking →

Our analysts meticulously examine invoices against contract terms, benchmarks, and usage patterns to surface billing discrepancies, while also evaluating your current telecom environment to reduce inefficiencies, support modernization initiatives, and align spend with your long-term roadmap.

• 01How does Valicom handle invoice processing and approval workflows?

  We streamline your entire invoice management process through our advanced TEM platform. Invoices are received by our dedicated team through downloads, email, and mail where required, audited for accuracy, and allocations coded to your specific general ledger requirements. We then have the ability to route them through customized approval workflows, ensuring that the right people within your company review and approve invoices before payment. Or the approval step can be fully managed by our dedicated project teams to take this process out of your hands. This process eliminates late fees, reduces manual effort, and provides complete visibility into your telecom spend. It’s about freeing your team from the endless cycle of paperwork, replacing the monthly scramble with the calm assurance that your financial operations are running perfectly.

• 02Does Valicom provide Vendor Bill Payment services?

  Yes. Valicom can fully manage vendor bill payment as an extension of your telecom expense management program, from invoice receipt and validation through to payment execution. Once invoices are audited and approved in the platform, our team can process payments on your behalf according to your internal controls and payment policies, helping you avoid late fees and reduce manual AP workload. Your AP team will complete a single deposit to Valicom, and we then disburse one payment per invoice to vendors. This end-to-end model gives finance and IT a single, coordinated process for invoice audit, approval, and payment, while maintaining visibility and governance over every dollar spent. It’s not just about processing payments; it’s about providing the peace of mind that comes from knowing this critical function is handled with perfect accuracy, freeing your team to focus on strategic priorities.

• 03Can the platform identify past-due invoices before service interruptions?

  Yes, the Clearview dashboard features a “Missing” or “Past Due” alert system. Since we track the expected arrival date of every bill, the system knows when an invoice hasn’t arrived. If a carrier fails to send a bill, our team is notified to proactively chase it down. This prevents late fees from accruing and protects your critical services from being disconnected due to non-payment.

• 04Is there a limit to how many invoices can be processed?

  No, there is no limit. Clearview is an enterprise-grade SaaS platform built on a scalable architecture designed to handle high volumes. Whether you have 50 invoices or 5,000 invoices per month, the system processes them with the same speed, accuracy, and efficiency. We support clients ranging from growing businesses to Fortune 500 enterprises with complex, high-volume telecom environments.

• 05How are billing variances identified, and billing disputes resolved?

  Our TEM system, Clearview allows for charge information to be tracked at a granular level based on charge type. This gives a charge breakout by MRC, tax, usage, discounts, one-time charges, etc. to allow for variances to be tracked month over month at a detailed level. If a variance is identified, our billing team investigates if it’s a billing error, contract related, or a justified increase. If a billing dispute is needed, our team opens an issue within our system which tracks the resolution until credits are issued by the vendor.

• 06What is telecom invoice management?

  Telecom invoice management is the process of collecting, validating, approving, allocating and paying carrier invoices so every charge matches contracted rates and active services. It helps organizations catch billing errors, avoid late fees and service disconnections, and give finance and IT a clear view of telecom spend across carriers and locations.

• 07What is telecom invoice management software?

  Telecom invoice management software automates how carrier invoices are collected, audited, coded to the general ledger, approved and paid. Valicom's Clearview TEM software tracks every charge by type, including monthly recurring charges, usage, taxes and one-time charges, flags variances and missing invoices, and routes invoices through approval workflows. Valicom's analysts then review the exceptions that software alone would miss.