Question 1

What is Telecom Expense Management (TEM)?

Accepted Answer

Question 2

Why is telecom expense management important for modern organizations?

Accepted Answer

Question 3

What does a TEM provider do on a day to day basis?

Accepted Answer

Question 4

What business problems does a TEM solution solve?

Accepted Answer

Question 5

Who is telecom & technology management (TEM) for?

Accepted Answer

Question 6

How can Valicom, as a TEM provider, reduce telecom costs?

Accepted Answer

Question 7

How much does TEM save?

Accepted Answer

Question 8

What savings can organizations typically expect from TEM services?

Accepted Answer

Question 9

What does the Valicom TEM platform Clearview manage across the telecom lifecycle?

Accepted Answer

Question 10

What kinds of dashboards, standard reports, and custom analytics does Clearview offer, and what reporting and analytics does Valicom provide to support visibility and optimization initiatives?

Accepted Answer

Question 11

Does Valicom integrate with existing ERP, HR, MDM, and accounting systems?

Accepted Answer

Question 12

Can Clearview support global telecom environments?

Accepted Answer

Question 13

How long does TEM implementation typically take?

Accepted Answer

Question 14

What information is required to start implementation?

Accepted Answer

Question 15

Does Valicom offer ongoing TEM support and customer service?

Accepted Answer

Question 16

What does the implementation process look like?

Accepted Answer

Question 17

How do you ensure a smooth transition from our current state to using Valicom's services?

Accepted Answer

Question 18

How does Valicom handle invoice processing and approval workflows?

Accepted Answer

Question 19

Can Valicom manage telecom orders, moves, adds, and changes (MACD) ?

Accepted Answer

Question 20

What makes Valicom different from other telecom services providers?

Accepted Answer

Question 21

How much internal time is required from our team to work with Valicom?

Accepted Answer

Question 22

What kind of reporting and analytics can we expect?

Accepted Answer

Question 23

Does Valicom provide Vendor Bill Payment services?

Accepted Answer

Question 24

Can the platform identify past-due invoices before service interruptions?

Accepted Answer

Question 25

Is there a limit to how many invoices can be processed?

Accepted Answer

Question 26

How are billing variances identified, and billing disputes resolved?

Accepted Answer

Question 27

How does Valicom monitor contract renewals and expirations?

Accepted Answer

Question 28

Can TEM help negotiate telecom contracts?

Accepted Answer

Question 29

How do you identify cost-saving opportunities within our existing contracts?

Accepted Answer

Question 30

What happens if a contract is violated by the vendor?

Accepted Answer

Question 31

Can you manage all of our technology contracts, not just telecom?

Accepted Answer

Question 32

What types of telecom audits does Valicom perform?

Accepted Answer

Question 33

How often should organizations perform telecom audits?

Accepted Answer

Question 34

What is the typical ROI from a telecom audit?

Accepted Answer

Question 35

How do you recover funds from billing errors found during an audit?

Accepted Answer

Question 36

How far back into our billing history can you audit?

Accepted Answer

Question 37

What are some main types of audit items Valicom looks for?

Accepted Answer

Question 38

Can the platform identify past-due invoices before service interruptions?

Accepted Answer

Question 39

Is there a limit to how many invoices can be processed?

Accepted Answer

Question 40

How are billing variances identified, and billing disputes resolved?

Accepted Answer

Question 41

Can Valicom track all devices and services across multiple locations?

Accepted Answer

Question 42

How does Valicom validate inventory accuracy?

Accepted Answer

Question 43

How do you handle tracking mobile devices and their lifecycle?

Accepted Answer

Question 44

What level of detail is included in the telecom inventory?

Accepted Answer

Question 45

How does Valicom ensure data security and regulatory compliance?

Accepted Answer

Question 46

Can Valicom support our security questionnaires and vendor risk assessments?

Accepted Answer

Question 47

How does Valicom help ensure only the right people have access to our data over time?

Accepted Answer

Telecom ExpenseManagementQuestions & Answers

Core TEM Understanding

TEM ROI & Value

Platform & Capabilities

Implementation & Ongoing Support

Operational Questions

Contract Management

Telecom Audits

Inventory Management

Security, Compliance & Governance

Still have a question?