MACD TelecomOrder and ServiceManagement
We manage the telecom complexity. You focus on strategy.
of orders tracked from request to completion
average client retention rate
of telecom management experience
reduction in administrative workload
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Expert MACD telecom management for dynamic organizations
MACD in telecom stands for Moves, Adds, Changes and Disconnects, the requests that update an organization’s telecom services, devices and inventory.
Telecom changes shouldn’t drain your IT resources or disrupt your operations.
But managing MACD internally can create unnecessary complexity and risk.
Valicom’s MACD telecom services streamline orders and changes by assigning a dedicated expert to handle everything, from order placement and tracking to implementation and inventory updates.
Managing moves, adds, changes and disconnects (MACD) keeps your inventory accurate — a key function within any telecom expense management (TEM) program.
Our human-augmented approach blends powerful MACD management tools with over 35 years of telecom expertise to ensure every change is executed accurately, on time, and with complete visibility.
Benefits of MACD Telecom Management
Reduced administrative burden
Free your IT team from time-consuming order management tasks
Enhanced accuracy
Expert oversight prevents costly errors and service disruptions
Complete visibility
Track orders and changes across your organization in real time
Faster implementation
Expedite processing through established carrier relationships
Comprehensive documentation
Detailed records support compliance and audit requirements
Inventory integrity
Automatic updates ensure your telecom inventory remains accurate
Your dedicated MACD telecom management team
Valicom takes telecom MACD off your plate.
Our dedicated experts handle every detail – accurate orders, smooth implementation, and real-time updates – so your team stays focused on bigger priorities.
How Our MACD Telecom Management Process Works
Stage 01Order request & validation
We receive your request and validate details against best practices
Stage 02Carrier submission & tracking
We place orders with appropriate carriers and monitor progress
- Stage 03
Implementation coordination
We coordinate between stakeholders to ensure smooth deployment
- Stage 04
Testing & verification
We confirm services are working as expected before acceptance
- Stage 05
Inventory & documentation updates
We ensure all systems reflect accurate and current information
- Stage 06
Ongoing support
We provide continued assistance for any post-implementation needs
Experience measurable time and resource savings
Time savings
- Reduce time spent managing telecom orders
- Fast resolution of implementation issues through expert intervention
- Eliminate wait times through proactive carrier follow-up
- Streamline approvals with customized workflows
- Reduce troubleshooting through expert order validation
Resource allocation benefits
- IT resource reallocation to strategic initiatives
- Eliminate specialized training requirements for internal staff
- Reduce management overhead for telecom changes
- Decrease error correction and remediation efforts
- Simplify budgeting through predictable MACD management costs
Seamless integration with your complete TEM strategy
Inventory management
Automatic updates maintain accurate records of all telecom assets
Invoice processing
New services are immediately reconciled with billing to prevent errors
Contract management
Orders are validated against negotiated terms to ensure compliance
Expense optimization
Changes are evaluated for cost impact before implementation
Reporting & analytics
MACD activities are incorporated into comprehensive visibility
Strategic consulting
Proactive recommendations for service improvements based on usage patterns
Frequently Asked Questions
MACD in telecom stands for Moves, Adds, Changes and Disconnects, the requests that update an organization’s telecom services, devices and inventory. Examples include moving a phone line to a new office, adding wireless devices for new employees, changing a data plan or circuit speed, and disconnecting services that are no longer used. Managing MACD accurately keeps telecom inventory and billing in sync, so you don’t keep paying for services you no longer need.
Yes, our team can manage all of your MACD requests. From ordering new services and devices to managing moves and disconnects, we handle the entire lifecycle of your telecom services. This frees up your IT team to focus on more strategic initiatives while we ensure that your telecom environment is always aligned with your business needs. If we are managing your MACD activity, we route all orders through you for approval and signature. We gather the quotes, validate contracts, and make recommendations, but you make the final decision.
Yes, our platform is designed to track all of your telecom assets and services across all of your locations. We create a centralized, accurate inventory of all your wireless and wireline services, which provides complete visibility and control over your entire telecom environment. It’s the peace of mind that comes from knowing exactly what you own, where it is, where it’s billed within your GL budget, and that you’re not paying a dime for anything you don’t need.
We validate inventory accuracy through a multi-step process that includes reconciling your invoices with your contracts, identifying month over month variances, and performing additional audits when necessary. We also work with your team to ensure that our inventory data is always up-to-date and reflects the reality of your telecom environment. An accurate inventory is the foundation of effective telecom expense management.
Our platform allows mobile devices to be associated with a specific user within your company, so when someone leaves, we can identify which devices should be decommissioned or repurposed. We can identify devices with zero-usage, so you’re no longer paying a monthly fee for unused equipment. This ensures your mobile fleet is optimized for cost and efficiency.
Our telecom inventory is highly detailed and includes all of the information you need to effectively manage your telecom environment. This includes service type, charge type (MRC, usage, tax, etc.) contract information, user assignments, location data, and GL assignment. We can customize the inventory to include any additional data points that are important to your business and can be as granular as your organization requires.
Let’s get connected
- Telephone:(608) 274-3515
- [email protected]
- 2923 Marketplace Drive Suite 104
Madison, WI 53719