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ITSM Tools

Definition

Software platforms used to manage IT service delivery, incidents, and requests efficiently.

Usage example

Valicom integrated ITSM tools with TEM for faster issue resolution.

All glossaryPublished Aug 31, 2026

More glossary

Glossary TermAccess Charge

Aug 31, 20261 min readAccess ChargeA fee network providers charge for using their systems to connect calls or data, often set by regulators like the FCC. These charges vary by service type and location, ensuring providers maintain infrastructure while recovering costs.Read more

Glossary TermAccount Payable

Aug 31, 20261 min readAccount PayableThe finance function responsible for processing and paying vendor invoices in compliance with payment terms and policies.Read more

Glossary TermActive Directory (AD)

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